Privacy Policy

Introduction

At Dread Nova Quarion Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Last updated: January 2024

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Identification documents (as required by law)
• Reservation and stay history
• Preferences and special requests

Automatically Collected Information

• IP address and device information
• Browser type and version
• Website usage patterns and analytics
• Cookies and similar tracking technologies
• Location data (with consent)

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Communicating with you about your stay and our services
• Processing payments and managing billing
• Improving our services and customer experience
• Marketing and promotional communications (with consent)
• Complying with legal obligations
• Ensuring security and preventing fraud

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party companies that help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing systems
• Regular security audits and assessments
• Access controls and employee training
• Incident response procedures

Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• File a complaint with privacy authorities

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.